Reskilling for the Future: AI, Technology, and Human Centric Innovation

In our first podcast episode of the year, Sedgwick’s Chief Brand Officer Kimberly George sits down with Ian Bell, SVP, Global Talent Management, to unpack how organizations can prepare their people and processes for a future shaped by AI, evolving employee expectations, and the need for human centric leadership. Drawing on insights from Sedgwick’s 2026 global risk study and day to day talent practices, they explore why reskilling matters, how soft skills and mentorship elevate human work, the role of frameworks and data in delivering consistent experiences, governance and trust in AI adoption, and a practical playbook leaders can use to move from strategy to action.